Frequently asked questions
Can't find your answer? Email us at valyngoods@gmail.com.
Orders & shipping
How long does shipping take?
Orders ship within 3–6 business days and usually arrive in about 10–20 business days.
How much is shipping?
Shipping is free on every order in the US.
Do you ship outside the US?
Not right now. We only ship to addresses in the United States.
How do I track my order?
As soon as your order ships, we email you a tracking link. Tracking can take a few days to show updates after it's created. That's normal.
Can I change or cancel my order?
Email us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.
I entered the wrong address. What do I do?
Email us right away with your order number and the correct address. We can update it as long as the order hasn't shipped.
The pixel clock
Will it charge my phone?
It charges any phone that supports wireless (Qi) charging, including most recent iPhones and Samsung Galaxy phones. Thick or metal cases can block wireless charging.
How is it powered?
By USB-C. For wireless charging, use a fast-charging USB-C wall adapter (9V). The wall adapter is not included.
What does it do?
It's a pixel clock with an alarm and a timer, it charges your phone wirelessly on top, and it also works as a Bluetooth speaker.
What colors are available?
Black, White, Pink and Army Green.
What's in the box?
1 × pixel clock.
Problems with an order
What if my order doesn't arrive?
If your tracking stops updating or your order doesn't arrive in the expected time, contact us and we'll send a replacement or give you a full refund.
My item arrived damaged or isn't working.
Email us within 7 days of delivery with your order number and a photo or short video of the problem, and we'll make it right.
Is checkout secure?
Yes. Checkout is handled by Shopify, and we never see or store your card details.
Still have a question?
Contact us